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Updated Pickup & Delivery Safety Procedures
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Please review before your next route. These procedures are now in effect for all pickup and delivery stops.
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These updates are designed to protect drivers, customers, facility teams, freight, and company operations. Consistent procedures help reduce avoidable incidents, delays, documentation errors, and compliance risks.
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KEY RULE: Follow site-specific instructions every time.
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At every location, observe posted signage, dock rules, customer requirements, PPE instructions, and supervisor directions. If a site requirement conflicts with your route plan or feels unsafe, pause and contact dispatch or your supervisor before proceeding.
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- Park only in approved areas.
- Check in with the designated site contact.
- Wear all required PPE before entering work areas.
- Do not block entrances, exits, fire lanes, or active dock paths.
- Confirm pickup or delivery details before loading or unloading.
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- Use proper lifting techniques and available equipment.
- Stay clear of forklifts, pallet jacks, liftgates, and active dock traffic.
- Inspect freight for visible damage before moving it.
- Confirm load securement before departure.
- Report unsafe conditions before proceeding.
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3. Documentation & Compliance
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MANDATORY RULE: No pickup or delivery is complete until documentation is accurate.
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- Capture signatures, photos, or proof of delivery when required.
- Verify quantities against the order, bill of lading, or route instructions.
- Note exceptions immediately, including shortage, overage, damage, refusal, or access issues.
- Submit documents through the approved system before leaving the stop when required.
- Do not estimate, backfill, or delay required compliance records.
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Be professional, calm, and clear at every stop. Follow the site contact’s instructions, avoid arguments, and do not take shortcuts under pressure. If a customer requests a process that conflicts with company procedure, contact dispatch before continuing.
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Report injuries, spills, damaged freight, security concerns, vehicle issues, missed procedure steps, or unsafe conditions immediately. Early reporting helps protect you, the customer, and the team.
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Before leaving each stop, confirm:
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- PPE was used as required.
- Freight was verified.
- Load is secure.
- Documentation was completed and submitted.
- Hazards, exceptions, or incidents were reported.
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When in doubt, pause and ask.
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If you are unsure about a site instruction, safety condition, customer request, or documentation requirement, contact dispatch or your supervisor before continuing. The safest choice is always the right choice.
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