Date: [Day, Month Date]
Driver: [Driver Name]
Route ID: [Route ID]
Vehicle/Trailer: [Vehicle ID / Trailer ID]
Dispatcher: [Name] • [Phone]
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Total stops: [#]
Planned start: [Start Time]
Estimated route duration: [Duration]
Required equipment/PPE: [Scanner, dolly, gloves, safety vest, temp probe]
Overall route note: [High-priority notes for the full route]
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- Complete vehicle inspection and report any issue before leaving.
- Confirm fuel/charge level is route-ready.
- Verify load count against route paperwork.
- Confirm scanner/device is charged and synced.
- Check required paperwork, labels, and customer instructions.
- Verify temperature setting and seal number if applicable.
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Stop 1 — [Customer / Location Name]
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Address: [Street, City, State ZIP]
Type: [Delivery / Pickup]
Time window: [Start–End]
Items/count: [Pallets, totes, cases, parcels]
Priority: [Standard / Urgent / Temperature controlled]
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Required actions: - Park in [designated area / dock / curbside zone].
- Check in with [front desk / receiving / dock office].
- Scan all items before unloading.
- Capture proof of delivery before leaving.
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Special handling: [Fragile / keep upright / temperature range / signature required / liftgate needed]
Check-in/check-out: Mark arrived on app, enter receiver name, upload POD photo, then mark departed.
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Stop 2 — [Customer / Location Name]
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Address: [Street, City, State ZIP]
Type: [Delivery / Pickup]
Time window: [Start–End]
Items/count: [Pallets, totes, cases, parcels]
Priority: [Standard / Urgent / Temperature controlled]
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Required actions: - Call ahead [#] minutes before arrival if requested.
- Use access instructions: [gate code / delivery entrance / dock assignment].
- Confirm item count with receiver.
- Record any shortage, damage, or refused item before departure.
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Special handling: [Access code / limited parking / signature required / contactless drop]
Check-in/check-out: Mark arrived, scan delivery location, collect signature or photo proof, then mark departed.
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Stop 3 — [Customer / Location Name]
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Address: [Street, City, State ZIP]
Type: [Delivery / Pickup]
Time window: [Start–End]
Items/count: [Pallets, totes, cases, parcels]
Priority: [Standard / Urgent / Temperature controlled]
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Required actions: - Follow site safety rules and posted dock instructions.
- Do not leave freight unattended unless contactless drop is approved.
- Photograph placement area after delivery.
- Report exceptions immediately through the app and to dispatch.
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Special handling: [Fragile / oversized / temperature check / customer call required]
Check-in/check-out: Mark arrived, enter exception notes if needed, complete POD, then mark departed.
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Continue using the same stop format for all remaining stops in route order.
Stop 4 — [Customer / Location]
Time window: [Start–End]
Actions: [Check-in, scan, unload/load, POD]
Special handling: [Notes]
Check-out: [Signature/photo/receiver name, then mark departed]
Stop 5 — [Customer / Location]
Time window: [Start–End]
Actions: [Check-in, scan, unload/load, POD]
Special handling: [Notes]
Check-out: [Signature/photo/receiver name, then mark departed]
Stop 6 — [Customer / Location]
Time window: [Start–End]
Actions: [Check-in, scan, unload/load, POD]
Special handling: [Notes]
Check-out: [Signature/photo/receiver name, then mark departed]
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End-of-Route Instructions
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- Upload all proof of delivery files before returning to base.
- Report returns, refused items, shortages, damages, or missed stops before final check-out.
- Follow failed delivery protocol: call customer, wait [#] minutes if required, document attempt, notify dispatch.
- Submit final mileage, fuel/charge level, and vehicle condition.
- Return scanner, paperwork, keys, and undelivered freight to [return location].
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Need help on route?
Call dispatch: [Dispatcher Phone]
After-hours escalation: [Escalation Contact]
Do not skip a stop or change the delivery order without dispatch approval.
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