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Important update about the future of [Product/Service]
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We’re discontinuing [Product/Service]
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We’re writing to let you know that [Product/Service] will be discontinued. The service will remain available until [Shutdown Date], and all user accounts will be deleted after [Deletion Date].
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This was not a decision we made lightly. We’re grateful for the trust you placed in us and for the time you spent using [Product/Service]. We understand this change may affect your workflow, and we want to give you clear timelines and enough time to export anything you need.
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Final day to use [Product/Service]: [Shutdown Date]
Last day to export your data: [Export Deadline]
Account deletion begins: [Deletion Date]
Support available through: [Support End Date]
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Please export your data before [Export Deadline]
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To keep a copy of your information, please complete the export process before the deadline. We recommend downloading and verifying your files as soon as possible.
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How to export your data:
1. Sign in to your [Product/Service] account.
2. Go to Settings, then Account.
3. Select Export Data.
4. Choose your preferred export format, if options are available.
5. Confirm the export request and download your files.
6. Open the downloaded files to verify your saved copy before [Export Deadline].
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What will happen to your account
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After [Deletion Date], your account, stored content, settings, and associated data in [Product/Service] will be permanently deleted in accordance with our data retention and privacy policies.
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Some limited information may be retained only where required for legal, security, tax, or compliance purposes. If you have questions about your data or privacy rights, our support team can help point you to the right resources.
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If you rely on [Product/Service], we recommend reviewing your current workflows, exporting your records, and sharing the shutdown timeline with anyone on your team who may need access before [Shutdown Date].
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For additional guidance, migration notes, or answers to common questions, please visit our help center.
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If you need help exporting your data or understanding how this change affects your account, please contact us at [Support Email] or visit [Support URL].
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Thank you for being part of the [Product/Service] community. We sincerely appreciate your support, feedback, and trust over the years.
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With appreciation,
The [Company] Team
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[Company Name] · [Company Address]
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Privacy Policy: [Privacy Policy URL] · Email Preferences: [Preferences URL] · Unsubscribe: [Unsubscribe URL]
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