Your pickup appointment has been confirmed. Please review the details below and make sure the driver has clear access to the pickup location during the scheduled window.
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Time: [Pickup date], [scheduled time window]
Location: [Pickup address]
Dock/Gate: [Dock number, gate name, or access point]
Driver: [Driver name], [driver phone]
Vehicle/Reference: [Vehicle ID, trailer number, or pickup reference]
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Arrival and Access Instructions
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🕒 Time: Please have the shipment ready before the start of the scheduled pickup window.
📍 Route: Driver should use [preferred entrance or route] and follow posted site traffic rules.
🚧 Gate: At the gate, provide pickup reference [reference number] and ask for access to [dock or staging area].
🚚 Dock: Proceed to [dock number/location]. If occupied, stage at [staging area] and contact the loading team.
👤 Check-in: Driver should check in with [contact name or department] at [office/window/location].
📞 Loading contact: For access or loading issues, call [loading contact phone].
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Please have these documents available at pickup: - Bill of lading
- Packing list
- Pickup confirmation or reference number
- Driver ID or site authorization, if required
- Special handling, temperature, or hazmat documents, if applicable
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Before the driver arrives, please confirm: - Freight is packed, wrapped, and labeled
- Pallets or cartons are staged at the assigned dock
- Any access codes or site restrictions are shared with dispatch
- Loading equipment and staff are available during the pickup window
- Shipment count matches the paperwork
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Need to change the pickup?
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If the driver is delayed, the shipment is not ready, or access instructions have changed, contact dispatch as soon as possible.
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Dispatch: [dispatch phone]
Email: [dispatch email]
Reference: [pickup reference number]
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Thank you for preparing the shipment for pickup. Please notify our team immediately if any appointment details, access instructions, or required documents need to be updated.
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