A quick wellbeing check-in
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Taking a moment to check in can help keep play balanced.
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We’re getting in touch with a simple reminder: you have tools available that can help you stay in control of your time and spending whenever you choose to use them.
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Using a limit, taking a short break, or asking for support is not a penalty. It is a positive way to look after your wellbeing and make sure gambling stays within boundaries that feel right for you.
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A few questions you may want to ask yourself
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There are no right or wrong answers. These questions are simply a way to pause and reflect:
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• Am I spending more time or money than I planned?
• Am I trying to win back losses?
• Have I set a budget that still feels comfortable?
• Would a short break help me reset?
• Would it help to talk to someone confidentially?
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Deposit limits can help you decide in advance how much you are comfortable depositing over a set period. They are there to support your choices and help you keep spending within a budget that works for you.
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If taking a break feels right, you can choose a short time-out or a longer self-exclusion period. These options are available to help you create distance from gambling when you need it.
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Support is available if you want it
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If gambling is no longer feeling manageable, confidential support is available. You can use our responsible gambling page, contact our support team, or reach out to an independent gambling support service in your area.
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Responsible gambling page: [Responsible Gambling URL]
Customer support: [Support email or live chat URL]
Independent support: [Local gambling support helpline and website]
Emergency or immediate wellbeing support: [Local crisis support information, if applicable]
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Choosing control is a healthy step.
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Whether you set a limit, take a break, or simply check your account settings, these tools are here to support your wellbeing. You can review them at any time from your account.
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This email is informational and is not a promotion or an encouragement to gamble. Please only gamble if you are of legal age and where gambling is permitted.
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Responsible gambling notice: [Responsible gambling statement]. Age restriction: [18+/21+ as applicable]. Licensing/legal information: [Licence holder, regulator, licence number, jurisdiction].
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Manage email preferences: [Preferences URL]
Unsubscribe: [Unsubscribe URL]
Postal address: [Company address]
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