|
An Important Update About Your Primary Contact
|
|
We are writing to share a planned transition on your account and to reassure you that our commitment to your team, your work, and your experience with us remains unchanged.
|
|
|
|
|
|
With gratitude for a valued relationship
|
|
After many years of dedicated service, [Retiring Contact Name], your primary contact at [Company Name], will be retiring effective [Retirement Date].
|
|
We are deeply grateful for the trust, collaboration, and partnership you have shared with [Retiring Contact Name]. Their professionalism, care, and understanding of your needs have helped shape a strong relationship that we are proud to continue.
|
|
|
|
|
“It has been a privilege to work with you. Thank you for your trust, your partnership, and the opportunity to support your organization over the years.”
|
|
Serving clients and partners since [Year or Tenure].
|
|
|
|
Introducing [Successor Name]
|
|
[Successor Name] will become your primary contact and will work closely with [Retiring Contact Name] during the transition to ensure continuity, context, and attentive support.
|
|
With experience in [Relevant Experience or Specialty], [Successor Name] is well prepared to support your goals and continue the service standards you expect from us.
|
|
|
|
|
To make this transition smooth and well coordinated, we have put the following plan in place:
|
|
- [Retiring Contact Name] and [Successor Name] will overlap from [Start Date] through [End Date].
- Current projects, open items, and key preferences are being reviewed together.
- Account history, documentation, and relevant context will remain available to the team.
- Introductory meetings will be scheduled where helpful.
- You may continue using your usual support channels throughout the transition.
|
|
|
|
|
Please feel welcome to reach out to [Successor Name] with questions, current requests, or anything you would like to discuss during the handover.
|
|
Email: [Successor Email]
Phone: [Successor Phone]
Schedule a meeting: [Scheduling Link]
Team inbox: [Shared Inbox, if applicable]
|
|
|
|
|
- There will be no disruption to your service.
- Existing agreements, points of contact, and support processes remain unchanged unless otherwise discussed.
- Current projects and timelines will continue as planned.
- Our wider team remains available to provide support at every stage.
- We are committed to preserving the knowledge, context, and responsiveness you have come to expect.
|
|
|
|
|
|
Thank you for your continued partnership
|
|
Please join us in thanking [Retiring Contact Name] for their years of service and wishing them all the very best in retirement.
|
|
We are confident that [Successor Name] will provide a thoughtful and seamless continuation of support. Thank you again for your trust in [Company Name]. We look forward to continuing our work together.
|
|
Warm regards,
[Leadership or Account Team Name]
[Company Name]
|
|
|
|
|
[Company Name] · [Company Address] · [City, State/Region, Postal Code]
You are receiving this message because you are a client or partner of [Company Name]. Manage preferences: [Preferences Link] · Unsubscribe: [Unsubscribe Link]
|
|
|
|
|
|
|
